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COMPLAINTS AND REFUNDS

Complaints

If the Goods purchased in our store have reached you damaged, defective or otherwise inconsistent with the contract, you can file a complaint.

  1. You can submit a complaint within 2 years from the date of receipt of the parcel with the goods.
  2. Remember that the non-conformity of the goods constituting the basis for filing a complaint must exist at the time of delivery of the goods.
  3. Complaints about goods due to non-conformities arising after delivery of the goods will not be considered.

 

Refunds and Returns

If for some reason you would like to return the goods purchased in our store fill in the form.

  1. You have 14 days from the date of receipt to return the goods.
  2. Returns made after this deadline will not be considered.

Statement of withdrawal from the Sales Agreement (Return Form).

Filing a Complaint is very easy.

Click here to find out about the details of Complaints.

STEP 1
File a complaint

As a part of the complain you can:

  1. demand replacement of the goods with a new one or their repair, or
  2. submit a statement on reducing the price of the goods or
  3. withdraw from the sales contract ( i.e. return the goods ) – provided that one of the cases indicated in Article 43e of the Act of 30 May 2014 on consumer rights occurs ( for example lack of repair or replacement of goods despite submitting a complaint ).

 

Send a complaint containing one of the above requests by e-mail. In addition to the complaint request, include the following:

  1. Your name;
  2. order number;
  3. bank account number;
  4. the date of delivery of the goods;
  5. description of the perceived incompatibility (damage, defection) of the goods;
  6. a photograph. 

 

Send the complaint to:

Laic Type Maciej Połczyński, 
Aleje Jerozolimskie 83A/45, 
02-001, Warszawa

STEP 2
Wait until a response.

We will respond to the complaint within 14 days from the date of its receipt. Please be patient.

If the complaint is incomplete, I will need to ask you to provide additional information.

STEP 3
Processing

If the complaint is accepted, we will immediately start processing your request.

Applying for a Return or Refund is very easy.

Click here to find out about the details of Returns and Refunds.

STEP 1
Fill in the Return Form

If you want to return the purchased goods, download and fill up the form.

You can fill it up manually or digitally. Please make sure it is possible to read.

STEP 2
Prepare a Package

Place the returned object and the form in a package.

Please make sure so that it gets delivered safely.

The parcel with the goods should be prepared in such a way that the returned goods reach us safely. Remember that in accordance with art. 34 of the Act of 30 May 2014 on consumer rights, you are responsible for damage to the goods caused by you, the value of which we can deduct from the money returned to you.

STEP 3
Post it

Send the package by any means to:

Laic Type Maciej Połczyński, 
Aleje Jerozolimskie 83A/45, 
02-001 Warsaw

STEP 4
Wait for the Refund

The Refund for the goods will happen within 14 days from the date of delivery of the package – and will be paid to you the same way as it was paid.

Complaint: Exchange or repair

If you demanded replacement or repair of the goods – I will ask you to send it back to the company address, at my expense.
You will be delivered new or repaired goods.


Complaint: Discount

If you demanded a reduction in the price – I will refund you the difference within 14 working days from the date of receipt of the complaint.


Complaint: Return

If as part of the complaint you decided to withdraw from the sales agreement, you should send the goods back to the following address:

Laic Type Maciej Połczyński,
Aleje Jerozolimskie 83A/45,
02-001 Warsaw

Please prepare the package so that there is no more damage. The refund will be provided within 14 working days since the delivery. The refund method will be the same the payment method of your choice.

 

Return

If as part of the complaint you decided to withdraw from the sales agreement, please fill up the form and send it with the goods back to the following address:

Laic Type Maciej Połczyński,
Aleje Jerozolimskie 83A/45,
02-001 Warsaw

Please prepare the package so that there is no more damage. The refund will be provided within 14 working days since the delivery. The refund method will be the same the payment method of your choice.

In case of questions of doubts – please reach out via e-­mail info@polczynski.info or phone +48 692 275 489.

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